Returns, Refunds and Cancellation Policy
There is a strict no returns or refunds policy. In the event that your purchase was not fulfilled as promised by SBID, refunds will be considered on an individual basis.
Please note that all orders for SBID Awards ceremony reservations, entry submissions and books are non-refundable and non-returnable.
In the event of cancellation or rescheduling of the ceremony event, venue management or Presenter Design Excellence Ltd. t/a SBID International Design Awards shall not be required to issue you a refund, provided that you are given the right to attend a rescheduled ceremony within 12 months of the originally scheduled event.
You will receive an email at the address you have specified when your order has been dispatched – this email contains the tracking number (if applicable) so you can track it online right to your door.
The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 4 pm, subject to passing necessary checks, your order will be shipped the same day to be received the following day (excluding Sundays and Bank Holidays). Orders received just after 4pm are also often dispatched the same day although this is not guaranteed.
Orders shipped on Friday by 4pm will be delivered the next working day.
SBID and SBID International Design Awards do not currently open on bank and public holidays. Orders received on these days will be dispatched the next working day with the delivery timescales as above.
While the vast majority of UK locations are valid for next day delivery, there are a few remote locations which are not covered by the next day delivery service. In the event of a delay, SBID will contact you either by email or telephone to inform you.
The delivery estimate on the product page does not necessarily apply for international deliveries. International shipping is calculated in the checkout. The delivery timescale is shown on the final page of the checkout. This is generally between 2 – 10 working days. Orders outside of the EU are calculated at the checkout after you select your country. Customs charges for delivery to countries outside the EU may also apply.
Orders over £120 will be shipped via DHL Express, which is a next day delivery service to most countries. Orders under £120 can be upgraded to Express for a fee (approximately £5, which will be calculated at the checkout after you select your country otherwise they will be shipped via DHL Global Mail.
Global Mail deliveries take 3-5 working days within Europe, and 2-10 working days for the rest of the world.
Please note that certain brands have shipping restrictions, and this is shown on the product page. You can also view the full list of restrictions.
Delivery to Business Addresses and Multiple Occupation Buildings
SBID allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.
Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail and DHL consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.
Signature Upon Delivery, Missed Deliveries and Denial of Receipt
Most orders shipped SBID require a signature upon delivery. If you miss the delivery person, a card will be left to give you instructions to either arrange a re-delivery or to collect it from your local sorting office / delivery depot.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then SBID will inform you immediately by email as soon as SBID receive the item. If further to despatch it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer SBID reserve the right to charge our outwardly shipping fees.
In the case of a parcel being signed for and a delivery confirmation being available on the courier’s website, if the customer denies receiving the package, this is called a ‘Denial of Receipt’. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.
Inspection Upon Delivery
When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery.
Late Deliveries or Dispatch
Although SBID are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. SBID regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, SBID will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
SBID use the Royal Mail and DHL for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:
Upon the interpretation and application of the present Awards Entry Terms and Conditions the used herein basic definitions and terms shall have the following meaning:
This agreement is made between:
The agreement made up of (1) the Entry Form, and (2) the Terms and Conditions.
These terms and conditions form the basis of the contract through which SBID will deliver a service to you as a Participant. On becoming a Participant, you automatically agree to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with the Data Protection Act.
In order to register for the Competition, the Participants must complete the online registration form, available on the Competition Website.
SBID reserves the right to not accept Participants who have entered incorrect, misleading or insufficient data. In such cases, the agreement is automatically terminated.
PARTICIPANT ENTRY FEE & PAYMENTS
The entry fee and Competition Ceremony fee is indicated on the Website, and the amount due is based on the prices as quoted on the Website at the moment of registration.
The cost for any consequent trophy deliveries, as well as additional trophy orders, is covered by the Participant.
VAT charges apply for companies registered within the European Union (EU) without a valid VAT number and when billing to an individual person. VAT taxes do not apply for companies registered within the EU with a valid VAT number and for companies outside of the EU.
The VAT will be calculated on top of the fee based on your billing address and VAT number. After successfully entering the data, the registered Participant will receive confirmation email with details for the payment information.
The registration shall be considered valid (completed) only after confirmation of the payment which shall be made within the terms stated in the confirmation for registration.
CREDIT CARD PAYMENTS
If you are not using your own credit/ debit card to pay for accreditation, you must ask the permission of the credit/ debit card holder before entering the payment details. When you offer to subscribe to SBID either online, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/ debit card holder.
CANCELLATION AND REFUNDS
Once a Participant has completed an entry or purchased a ticket/table for the Competition Ceremony, no refunds will be issued.
SBID reserves the right to postpone the Competition and Competition Ceremony. We shall provide instructions for any changes in relation to the Competition.
Every entrant registered for the Competition is automatically subscribed for SBID newsletters. Entrants and Participants can opt-out at any time.
Neither party shall be liable to the other for any delay or non-performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot be reasonably be planned for or avoided. In which case, we will deliver as soon as is reasonably possible.
Diligence and care should be taken when using the information provided. All services are subject to copyright law. We use our best endeavours to ensure all information provided by us is as up to date as possible. However, you should not rely on the information provided as the sole basis for making business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.
Any copyright and other rights in relation to the Content provided for the purposes of the Competition are property of SBID or of the copyright holders. The Participants are entitled to use such Content for personal use only. The reproduction and distribution of such Content is permitted only upon explicit consent on behalf of SBID or on behalf of the respective copyright’s holders.
The Participant is responsible for all Content publicly or privately transmitted through the Website or the online voting system. SBID does not claim any intellectual property rights over the Content uploaded by the Participant.
SBID does not monitor the Content uploaded by the Participant. The Participant agrees to abstain from uploading and distributing fraudulent, misleading, abusive, offensive, sexually explicit, or otherwise harmful or illegal Content. It is the Participant’s responsibility to observe for copyright issues.
SBID has the right to remove without warning copyrighted and illegal Content should an issue arise.
You hereby agree that Content uploaded by you is consistent with applicable law and regulations, and you agree to indemnify us for any breach of relevant laws and regulations.
By uploading or linking your Content, you agree: (a) to allow other internet users to view the Content you post publicly; (b) to allow SBID to store, and in the case of publicly stored Content, display and review the Content submitted to the Competition.
By submitting Content in relation to the Competition, the Participant grants SBID a worldwide, royalty-free and non-exclusive right to use, modify, transmit, distribute, display, and stream the Content in the context of the Competition, including, without limitation, through Third Party websites, email, APIs and other media channels and formats.
All entrants authorise SBID and Partner Companies to duplicate their entries in whatever form in order to promote the awards and the results of the competition. Under no circumstances shall the organisers, or their authorised representatives, be held responsible for the payment of royalties or other charges. Each entrant agrees to not hold the organisers, and/or their authorised representatives, liable against any claims concerning the material in this respect.
The entry cannot be amended once the submission deadline is reached. Part of the entry will be made available to the public during the Public voting phase.
DATA PROTECTION VIA THE WEBSITE
We will make every effort to ensure that the information on our website is accurate. However, we cannot guarantee this and accept no liability for any information given via this website. Even if data encryption is used, the security of information transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by electronic means shall be borne solely and exclusively by such user and in no event shall any such losses in whole or in part be borne by us. Please see SBID website terms and conditions (www.sbidawards.com/terms-conditions/).
We may change these terms and conditions at any time upon giving you 14 days prior written notice. The most recent edition of these terms and conditions will be binding upon you. You may exit the contract without penalty if you do not accept any proposed variation.
GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.
If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
This contract contains the final and entire agreement and understanding between the Parties and is the complete and exclusive statement of its terms. This contract supersedes all prior agreement and understandings, whether oral or written, in connection therewith.
This website is owned and operated by the Society of British and International Interior Design (SBID). By accessing the Society of British and International Interior Design Awards (SBID Awards) website you unconditionally accept to be bound by these Terms and Conditions of Use.
The design, trademarks, service marks, logos and branding displayed on this website and all content, design, design layout and information within it belongs to SIBD or is used by SBID under licence and must not be used save in accordance with these Terms.
You must not modify the paper or digital copies of any materials you have printed off copied or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on this website must always be acknowledged.
You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or from our licensors.
You agree that you will not: use any robot, spider, other automatic device, or manual process to monitor or copy any pages within this website or its contents without SBID’s prior written permission; use any device, software or routine to interfere or attempt to interfere with the proper working of this website; and take any action that imposes an unreasonable or disproportionately large load on SBID’s servers.
We will determine, in our discretion, whether there has been a breach of these Terms of Website Use. Where a breach has occurred, we may take such action as we deem appropriate.
Failure to comply with these Terms of Website Use constitutes a material breach of the terms upon which you are permitted to use our Website, and may result in our taking legal proceedings against you for reimbursement of all costs and/or losses (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy or completeness.
Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website.
No warranty is given that the contents available through this website or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that this website and the server is and will be free of all viruses and/or other malicious, destructive or corrupting code, programme or macro.
SBID shall not be liable for any damage or loss of any kind whether direct or indirect and howsoever caused as a result of the use of the website or the contents thereof.
Hyperlinks to Third Party Sites
This website contains hyperlinks to web sites which are not maintained nor controlled by SBID. We shall not be responsible for the content of any hyperlinked website or any hyperlink contained in a hyperlinked web site, and shall not be liable for any damages or loss arising from access to those websites. Use of the hyperlinks and access to such hyperlinked websites are entirely at your own risk. All hyperlinks to other websites are provided as a convenience to you as a user of this website. The inclusion of any hyperlink does not imply that we endorse such websites. In no circumstances shall we be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on websites to which this website is hyperlinked.
Hyperlinks to This Website from Third Party Websites
You must make a specific request to SBID, and secure permission, before hyperlinking to, or framing, this website or any of the Content. Your hyperlinking to, or your framing of this website or any of the Contents constitute acceptance of these Terms and Conditions of Use. If you do not accept these Terms and Conditions of Use, you must discontinue linking to, or framing of this website or any of the Contents. SBID reserves all rights to disable any links to, or frames of any site containing inappropriate, profane, defamatory, infringing, discriminatory, obscene, indecent or unlawful topics, names, material or information, or material or information that violates any written law, any applicable intellectual property, proprietary, privacy or publicity rights.
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All rights reserved.
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Download the SBID International Design Awards Entry Pack and Guidelines. You will find all the information you need for submitting your entries. The Entry Pack and Guidelines are free to download.